Contact support
Email us at info@esafqa.com for product questions, troubleshooting, and account-related issues. Esafqa operates SalePilot from Jordan; we monitor this inbox during business hours and aim to reply as quickly as we can.
Chat with us on WhatsApp for help with setup, billing questions, or task issues.
WhatsApp: +962 78 666 3830
We aim to respond as soon as possible during normal business days. Response times can vary by volume and complexity; we do not guarantee a fixed turnaround or a specific service-level agreement.
What to include
When you write in, the following details help us investigate without unnecessary back-and-forth:
- Shopify store domain (for example, your-store.myshopify.com).
- Task name or task ID if the issue involves a specific bulk task.
- Screenshot if possible — especially for error messages, unexpected prices, or the preview grid.
- Short description of what you expected versus what happened.
- Area of the product — whether the issue relates to preview, execution, rollback, scheduling, or billing / plan limits.
Common support topics
Merchants often reach out about topics such as:
- Understanding usage limits, successful variant changes, and active scheduled offers.
- Rollback behavior, stale protection, and skipped rows after prices changed elsewhere.
- Scheduled sales, scheduled rollback, and task status labels.
- Billing through Shopify, trials, and plan changes.
Many answers are in our Help Center before you need to email.
Before you contact us
- Check Billing, usage limits, and active scheduled offers, Rollback and stale protection, and Scheduled sales and rollback.
- Confirm you are using a supported browser and that Shopify Admin can load your catalog as expected.
- If billing looks wrong, review your subscription in Shopify first — charges are processed by Shopify.